THE PRO COACH LAB POLICIES
Policies, Terms, and Customer Support
This page outlines the policies for The Pro Coach Lab LLC, including
program payments, refunds, cancellations, privacy,
participation terms, and customer support.
THE PRO COACH LAB POLICIES
Policies, Terms, and
Customer Support
This page outlines the policies for The Pro Coach Lab LLC, including
program payments, refunds, cancellations, privacy,
participation terms, and customer support.
THE PRO COACH LAB POLICIES
Policies, Terms, and Customer Support
This page outlines the policies for The Pro Coach Lab LLC, including program payments, refunds, cancellations, privacy, participation terms, and customer support.
Refund & Cancellation Policy
Refunds and Cancellations
The Pro Coach Lab Mentorship is an application-based, limited-capacity program.
Because cohort spots are limited and enrollment affects planning, preparation, materials, and group capacity, refunds are limited.
The Pro Coach Lab Mentorship is an application-based, limited-capacity program.
Because cohort spots are limited and enrollment affects group planning, refunds are limited.
Pay-in-full payments:
Refund requests must be submitted in writing to support@theprocoachlab.com
within seven calendar days of payment and before the first live cohort
session. Both conditions must be met. After the earlier of the end of the seven-
day period or the start of the cohort, the pay-in-full payment is non-
refundable except where required by law or approved in writing by
The Pro Coach Lab LLC.
Refund requests must be submitted in writing to
support@theprocoachlab.com within seven
calendar days of payment and before the first live
cohort session. Both conditions must be met. After
the earlier of the end of the seven-day period or the
start of the cohort, the pay-in-full payment is non
refundable except where required by law or
approved in writing by The Pro Coach Lab LLC.
Cancellations after acceptance:
Cancellations after
acceptance:
If a participant can no longer attend, they should contact
The Pro Coach Lab LLC in writing as soon as possible.
Written withdrawal ends future participation and access on the effective date
confirmed by The Pro Coach Lab. After the limited refund window, withdrawal
does not create a refund or credit and does not release the participant from
remaining required installment payments. A transfer may be requested under
the Transfers and Deferrals policy.
If a participant can no longer attend, they should
contact The Pro Coach Lab LLC in writing as soon
as possible. Written withdrawal ends future
participation and access on the effective date
confirmed by The Pro Coach Lab. After the limited
refund window, withdrawal does not create a refund
or credit and does not release the participant from
remaining required installment payments. A transfer
may be requested under the Transfers and
Deferrals policy.
No-show or
non-participation:
No-show or
non-participation:
Failure to attend sessions, complete work, use program materials, or
participate does not qualify the participant for a refund,
credit, or release from required payment obligations.
Failure to attend sessions, complete work, use
program materials, or participate does not qualify
the participant for a refund, credit, or release from
required payment obligations.
Three-payment plan:
The three-payment option consists of three required monthly payments.
The initial installment is subject to the same seven-day pre-cohort refund
window. If a refund is approved within that window, amounts paid for the
Mentorship are returned and any remaining scheduled installments are
canceled. After the refund window closes or the cohort begins, the participant
agrees to complete all three payments. Withdrawal or cancellation of
participation does not automatically cancel remaining payment obligations.
The three-payment option consists of three required
monthly payments. The initial installment is subject
to the same seven-day pre-cohort refund window. If
a refund is approved within that window, amounts
paid for the Mentorship are returned and any
remaining scheduled installments are canceled.
After the refund window closes or the cohort
begins, the participant agrees to complete all three
payments. Withdrawal or cancellation of
participation does not automatically cancel
remaining payment obligations.
Cancellation by The Pro Coach Lab:
Cancellation by
The Pro Coach Lab:
If The Pro Coach Lab LLC cancels the entire cohort and does not
provide a substantially equivalent replacement
cohort or approved transfer option,
the participant may choose either a transfer
or a refund of amounts paid for services
that were not delivered.
If The Pro Coach Lab LLC cancels the entire cohort
and does not provide a substantially equivalent
replacement cohort or approved transfer option, the
participant may choose either a transfer or a refund
of amounts paid for services that were not delivered.
Pay-in-full payments:
Refund requests must be submitted in writing to support@theprocoachlab.com within seven calendar days of payment and before the first live cohort session. Both conditions must be met. After the earlier of the end of the seven-day period or the start of the cohort, the pay-in-full payment is non-refundable except where required by law or approved in writing by The Pro Coach Lab LLC.
Three-payment plan:
The three-payment option consists of three required monthly payments. The initial installment is subject to the same seven-day pre-cohort refund window. If a refund is approved within that window, amounts paid for the Mentorship are returned and any remaining scheduled installments are canceled. After the refund window closes or the cohort begins, the participant agrees to complete all three payments. Withdrawal or cancellation of participation does not automatically cancel remaining payment obligations.
Cancellations after acceptance:
If a participant can no longer attend, they should contact The Pro Coach Lab LLC in writing as soon as possible. Written withdrawal ends future participation and access on the effective date confirmed by The Pro Coach Lab. After the limited refund window, withdrawal does not create a refund or credit and does not release the participant from remaining required installment payments. A transfer may be requested under the Transfers and Deferrals policy.
Cancellation by The Pro Coach Lab:
If The Pro Coach Lab LLC cancels the entire cohort and does not provide a substantially equivalent replacement cohort or approved transfer option, the participant may choose either a transfer or a refund of amounts paid for services that were not delivered.
No-show or
non-participation:
Failure to attend sessions, complete work, use program materials, or participate does not qualify the participant for a refund, credit, or release from required payment obligations.
Contact for refund or
cancellation questions:
PAYMENT PLAN TERMS
Three-Payment Option
The three-payment option is offered as a convenience for accepted participants.
It consists of three required monthly payments
The three-payment option
is offered as a convenience for
accepted participants.
It consists of three
required monthly payments
The plan is structured as:
Payment 1 due at enrollment
Payment 2 due approximately one month later
Payment 3 due approximately one month after Payment 2
The initial installment is subject to the same seven-day pre-cohort refund window
described in the Refunds and Cancellations section.
If a refund is approved within that window, amounts paid for the Mentorship
are returned and any remaining scheduled installments are canceled.
After the refund window closes or the cohort begins, t
he participant agrees to complete all three payments.
The payment plan is a fixed installment commitment for the full Mentorship, not a month-to-month subscription.
Withdrawal or cancellation of participation does not automatically cancel remaining payment obligations.
Payment links and onboarding details are provided only after acceptance.
The initial installment is subject to the same seven-day pre-cohort
refund window described in the Refunds and Cancellations section.
If a refund is approved within that window, amounts paid for the Mentorship
are returned and any remaining scheduled installments are canceled.
After the refund window closes or the cohort begins,
the participant agrees to complete all three payments.
The payment plan is a fixed installment commitment for the full Mentorship,
not a month-to-month subscription.
Withdrawal or cancellation of participation does not
automatically cancel remaining payment obligations.
Payment links and onboarding details are provided only after acceptance.
The initial installment is subject to the same seven-day pre-cohort refund window described in the Refunds and Cancellations section.
If a refund is approved within that window, amounts paid for the Mentorship are returned and any remaining scheduled installments are canceled.
After the refund window closes or the cohort begins, the participant agrees to complete all three payments.
The payment plan is a fixed installment commitment for the full Mentorship, not a month-to-month subscription.
Withdrawal or cancellation of participation does not automatically cancel remaining payment obligations.
Payment links and onboarding details are provided only after acceptance.
failed Payment TERMS
Failed Payments
If a scheduled installment fails, Stripe and/or The Pro Coach Lab LLC may notify the participant and retry the payment.
The first written notice is the Day 1 notice.
The participant must update the payment method or otherwise resolve the failed payment by the Day 5 checkpoint.
If the payment remains unresolved at the Day 5 checkpoint,
The Pro Coach Lab LLC may pause access to live calls, recordings, cohort materials,
participant folders, and other Mentorship resources.
If the payment remains unresolved at the Day 9 checkpoint,
The Pro Coach Lab LLC may remove the participant from the cohort and close access.
The overdue installment and remaining required installments remain due unless
The Pro Coach Lab LLC approves a different arrangement in writing.
If the account is cured, access may resume, but missed live sessions are not repeated.
No late fee will be charged unless it is separately disclosed in writing and permitted by applicable law.
Contact for refund, cancellation, transfer, or payment questions:
If a scheduled installment fails, Stripe and/or The Pro Coach Lab LLC
may notify the participant and retry the payment.
The first written notice is the Day 1 notice.
The participant must update the payment method or
otherwise resolve the failed payment by the Day 5 checkpoint.
If the payment remains unresolved at the Day 5 checkpoint,
The Pro Coach Lab LLC may pause access to live calls, recordings,
cohort materials, participant folders, and other Mentorship resources.
If the payment remains unresolved at the Day 9 checkpoint,
The Pro Coach Lab LLC may remove the participant
from the cohort and close access.
The overdue installment and remaining required installments remain due unless
The Pro Coach Lab LLC approves a different arrangement in writing.
If the account is cured, access may resume, but missed live sessions are not repeated.
No late fee will be charged unless it is separately disclosed in writing and permitted by applicable law.
Contact for refund, cancellation, transfer, or payment questions:
If a scheduled installment fails, Stripe and/or The Pro Coach Lab LLC may notify the participant and retry the payment.
The first written notice is the Day 1 notice.
The participant must update the payment method or otherwise resolve the failed payment by the Day 5 checkpoint.
If the payment remains unresolved at the Day 5 checkpoint, The Pro Coach Lab LLC may pause access to live calls, recordings, cohort materials, participant folders, and other Mentorship resources.
If the payment remains unresolved at the Day 9 checkpoint, The Pro Coach Lab LLC may remove the participant from the cohort and close access.
The overdue installment and remaining required installments remain due unless The Pro Coach Lab LLC approves a different arrangement in writing.
If the account is cured, access may resume, but missed live sessions are not repeated.
No late fee will be charged unless it is separately disclosed in writing and permitted by applicable law.
Contact for refund, cancellation, transfer, or payment questions:
Cohort Transfer Policy
Transfers and Deferrals
If an accepted participant experiences a scheduling conflict or unexpected circumstance,
they may contact The Pro Coach Lab LLC in writing at support@theprocoachlab.com
to request a transfer to a future cohort.
Before the first live session, a participant may request one transfer to the next available cohort.
Transfer requests are reviewed case by case and are not guaranteed.
Approval depends on timing, availability, cohort capacity, program continuity, and program status.
When a transfer is approved, payments already made are credited
to the approved replacement cohort and the existing payment commitment continues
unless The Pro Coach Lab LLC confirms a different arrangement in writing.
After the first live session, transfers are considered only for exceptional circumstances.
A transfer is not a cash refund.
If an accepted participant experiences a scheduling conflict or unexpected circumstance, they may contact The Pro Coach Lab LLC in writing at support@theprocoachlab.com to request a transfer to a future cohort.
Before the first live session, a participant may request one transfer to the next available cohort.
Transfer requests are reviewed case by case and are not guaranteed.
Approval depends on timing, availability, cohort capacity,
program continuity, and program status.
When a transfer is approved, payments already made are credited to the approved replacement cohort and the existing payment commitment continues unless The Pro Coach Lab LLC confirms a different arrangement in writing.
After the first live session, transfers are considered only for exceptional circumstances.
A transfer is not a cash refund.
PRIVACY POLICY
Privacy and Information Use
The Pro Coach Lab LLC may collect information submitted through forms, applications, email, or payment/onboarding systems.
This may include name, email address, professional background, athletic or coaching background, goals,
application responses, and payment-related information processed through third-party payment providers.
Information is used to review applications, communicate with applicants and participants,
provide mentorship services, process payments, improve the program, and respond to inquiries.
The Pro Coach Lab LLC does not sell personal information to advertisers.
Information may be processed through third-party services used to operate the business, such as
website hosting, form tools, email, scheduling, payment processing, and document storage.
For privacy questions, contact:
The Pro Coach Lab LLC may collect information submitted through forms, applications, email, or payment/onboarding systems.
This may include name, email address, professional background, athletic or coaching background, goals, application responses, and payment-related information processed through third-party payment providers.
Information is used to review applications, communicate with applicants and participants, provide mentorship services, process payments, improve the program, and respond to inquiries.
The Pro Coach Lab LLC does not sell personal information to advertisers.
Information may be processed through third-party services used to operate the business, such as website hosting, form tools, email, scheduling, payment processing, and document storage.
For privacy questions, contact:
The Pro Coach Lab LLC may collect information submitted through forms, applications, email, or payment/onboarding systems. This may include name, email address, professional background, athletic or coaching background, goals, application responses, and payment-related information processed through third-party payment providers.
Information is used to review applications, communicate with applicants and participants, provide mentorship services, process payments, improve the program, and respond to inquiries.
The Pro Coach Lab LLC does not sell personal information to advertisers.
Information may be processed through third-party services used to operate the business, such as website hosting, form tools, email, scheduling, payment processing, and document storage.
For privacy questions, contact:
Terms of Service
Participation Terms
By enrolling in The Pro Coach Lab Mentorship or participating in related services, participants agree to provide accurate information,
engage professionally, respect the confidentiality and privacy of other participants, participate constructively,
and use provided materials appropriately.
The Pro Coach Lab LLC reserves the right to remove a participant from the program if their conduct is
disruptive, inappropriate, unsafe, dishonest, or inconsistent with the standards of the group.
Mentorship content is educational and professional development-oriented.
It is not a guarantee of employment, promotion, income, client acquisition,
athletic performance, organizational outcomes, or any specific career result.
By enrolling in The Pro Coach Lab Mentorship or participating in related services, participants agree to provide accurate information, engage professionally, respect the confidentiality and privacy of other participants, participate constructively, and use provided materials appropriately.
The Pro Coach Lab LLC reserves the right to remove a participant from the program if their conduct is disruptive, inappropriate, unsafe, dishonest, or inconsistent with the standards of the group.
Mentorship content is educational and professional development-oriented.
It is not a guarantee of employment, promotion, income, client acquisition, athletic performance, organizational outcomes, or any specific career result.
By enrolling in The Pro Coach Lab Mentorship or participating in related services, participants agree to provide accurate information, engage professionally, respect the confidentiality and privacy of other participants, participate constructively, and use provided materials appropriately.
The Pro Coach Lab LLC reserves the right to remove a participant from the program if their conduct is disruptive, inappropriate, unsafe, dishonest, or inconsistent with the standards of the group.
Mentorship content is educational and professional development-oriented. It is not a guarantee of employment, promotion, income, client acquisition, athletic performance, organizational outcomes, or any specific career result.
INTELLECTUAL PROPERTY & OUTCOME DISCLAIMER
Materials, Usage, and Outcomes
Program materials, templates, checklists, workflows, presentations, recordings, frameworks, AI workflow examples,
and other resources provided by The Pro Coach Lab LLC are intended for the participant's professional development and use.
Participants may use provided materials to support their own learning and coaching practice.
Participants may not copy, resell, redistribute, publicly post, repackage, present as their own, white-label, train an AI model on,
or use program materials to create a competing paid product, course, mentorship, or service without written permission from The Pro Coach Lab LLC.
Results vary based on participant effort, experience, context, implementation, and external factors.
The Pro Coach Lab LLC does not guarantee specific career, employment, financial, athletic, performance, or organizational outcomes.
Program materials, templates, checklists, workflows, presentations,
recordings, frameworks, AI workflow examples, and other resources
provided by The Pro Coach Lab LLC are intended for
the participant's professional development and use.
Participants may use provided materials to
support their own learning and coaching practice.
Participants may not copy, resell, redistribute, publicly post,
repackage, present as their own, white-label, train an AI model on,
or use program materials to create a competing
paid product, course, mentorship, or service without
written permission from The Pro Coach Lab LLC.
Results vary based on participant effort, experience,
context, implementation, and external factors.
The Pro Coach Lab LLC does not guarantee specific career,
employment, financial, athletic, performance, or organizational outcomes.
Program materials, templates, checklists, workflows, presentations, recordings, frameworks, AI workflow examples, and other resources provided by The Pro Coach Lab LLC are intended for the participant's professional development and use.
Participants may use provided materials to support their own learning and coaching practice. Participants may not copy, resell, redistribute, publicly post, repackage, present as their own, white-label, train an AI model on, or use program materials to create a competing paid product, course, mentorship, or service without written permission from The Pro Coach Lab LLC.
Results vary based on participant effort, experience, context, implementation, and external factors.
The Pro Coach Lab LLC does not guarantee specific career, employment, financial, athletic, performance, or organizational outcomes.
Contact & Support
Questions about these policies?
For questions about refunds, cancellations, payment plans, privacy, participation terms, program access, or support, contact:
The Pro Coach Lab LLC
support@theprocoachlab.com
theprocoachlab.com
Support inquiries are typically reviewed within two business days.
Policy Version 1.1 | Effective August 19, 2026
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